Privacy Policy Go Scout Go

Updated April 25, 2017

This Privacy Policy applies to owned and operated by Scout Exchange LLC. This Privacy Policy describes how Scout Exchange LLC collects and uses the personal information you provide on our website: It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. The use of information collected through our service shall be limited to the purpose of providing the service for which the Client has engaged Scout Exchange.

Go Scout

Please read this Privacy Policy carefully. When you submit your personal information to Scout Exchange LLC (“Scout Exchange”) via and by using the websites and services, you are giving your consent to the use of your personal information in the manner described in this Privacy Policy and to the transfer of Personal Data outside the European Economic Area (“EEA”) to a country or territory whose laws may not provide adequate levels of protection to Personal Data.

EU – U.S. Privacy Shield

Scout Exchange LLC participates in and has certified its compliance with the EU – U.S. Privacy Shield Framework. Scout Exchange LLC is committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List.

Scout Exchange LLC is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Scout Exchange LLC complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Scout Exchange LLC is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Scout Exchange LLC may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at

Under certain conditions, more fully described on the Privacy Shield website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.

The Scout Software

Scout is a hosted software product provided and hosted by Scout Exchange that acts a venue for employers, on the one hand, and search firms, on the other, to match qualified and interested candidates with unfilled employment positions (the “Software”). The Software is integrated with and accessed through your Applicant Tracking System (ATS).

The Scout Exchange Website

The Scout Exchange website (“Site”) provides a venue to learn more about Scout Exchange and the services and software we offer. Occasionally at our discretion, Scout Exchange may provide links to third party websites. This Privacy Policy does not apply to third party websites. Scout Exchange is not responsible for the content, reliability, security, or privacy practices of these third party websites. Please be aware that when you enter a third party website, any information you provide, including financial information, is subject to the terms of use and privacy policy of that site.

Use of Cookies and other Tracking Technologies

Scout Exchange use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole.

“Cookies” are simple text files stored on your computer for use by a browser. Certain Site features may only be available through the placement of a cookie. We may use “cookies” to assist in data collection and to track visitor Site usage and trends to help us better serve you. We do not link the information we store in cookies to any personal information you submit while on our Site. We do link the information we store in cookies to any personal information you submit while logged on as a user in our Software. The use of cookies is a standard practice among Internet websites; most Internet browsers permit a user to accept, decline or delete cookies. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service. This Site works with a first party cookie that collects traffic data at the Site.

We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. On our Site, we are using session cookies to measure user activity, tracking and analysis such as for email campaign effectiveness. In the Scout Software, session cookies are used to maintain authentication and authorization for Scout users. We use persistent cookies to make it easier for you to navigate the Software. Specifically, we use persistent cookies to track whether you are logged into the Software. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.

We use cookies to compile aggregate data about Site traffic and Site interaction so that we can offer better services and tools in the future. We set a persistent cookie to store how you came to the Site and portion of the Site you utilized. We may contract with third-party service providers to assist us in better understanding our Site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Some of our business partners (e.g., analytical tracking software providers) use cookies or similar technologies on the to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. . This Policy covers the use of cookies on the Site and by us only and does not cover the use of cookies or tracking technologies by any such business partner.

We partner with a third party to either display advertising on our website or to manage our advertising on other sites. Our third party partner may use cookies or similar technologies in order to provide you advertising based upon your browsing activities and interests. If you wish to opt out of interest-based advertising click here (or if located in the European Union click here). Please note you will continue to receive generic ads.

Children’s Privacy

This Site and our Software are not directed to person under the age of 13. If you become aware that your child has provided us with personal information without your consent, please contact us We do not knowingly collect or solicit information from, market to or accept services from children. If we become aware that a child under 13 has provided us with personal information, we take steps to remove such information.


Notice and Information we collect

In the course of conducting its business and to provide the Software, Scout Exchange collects and stores certain personal data, including (i) the personal information of persons whose information has been submitted by an application and/or resume to a third party search firm (“Candidates”), including Candidate names, home addresses, email addresses, and employment history (this information is collectively referred to as “Candidate Resume Data”) and (ii) contact and billing information of certain business partners and customers, including applicant tracking systems, staffing agencies and employers who have registered to use the Software (“you” or, collectively with other individuals and entities who have registered to use the Software, “Users”), including job description data, historical placement data, contact information and bank routing information (this information is collectively referred to as “User Data”).

The personal information we collect may be stored on our servers, and on the servers of third party service providers.

In addition, we automatically collect certain aggregate information and analytical data related to website visits (see “Use of Cookies” above). Aggregate information is information about visitors, including the date and time of visit, the IP address of the visitor’s computer or mobile device, visitor’s computer or mobile device browser information, the Internet address visited prior to and after reaching the Site, the name of the domain and host used by visitors to access the Internet, the type of mobile device used by visitors, the unique device ID of visitor’s mobile devices, operating system, clickstream data and the features or files of the Site accessed most by each visitor (e.g., HTML pages, graphics, etc.). This data is in no way associated with any Candidate Resume Data or User Data.

Use of Collected Information

Collected User Data is used to make available and to improve our high standard of reliable services. We use User Data to:

  • respond to inquiries or service requests and monitor such responses;
  • provide information about and market our products and services;
  • resolve problems; and
  • manage the Site and assess usage of the Software.

Candidate Resume Data supplied by Users is used solely to provide and make available the Services.

Onward Transfer and Disclosure

We do not sell or rent personal information to third parties who are not affiliated with Scout Exchange. We will share your personal information with third parties only in the ways that are described in this Privacy Policy.

Certain User Data that you provide, including your name, job posting descriptions and staffing history, may be viewed by other Users of the Software. In addition, we may disclose personal information to appropriate affiliates of the Company, including strategic alliance affiliates and third party service providers, to respond to a request for service or to provide information about available products and services. We are not limited in our use of information that does not permit direct association with any specific individual, or non-identifiable aggregate information about our Users and visitors (such as the number of Users of our Software, the geographic distribution of our Users, the amount of information located and/or removed, etc.).

As an integral part of the Software, information regarding the professional background and contact details of individual Candidates may be shared with Users who may consider utilizing such individuals. Candidate Resume Data supplied by you, if applicable, is not initially viewable by other Users of the Site in personally identifiable form. Instead, employer Users will see non-personally identifiable extracts of Candidate Resume Data, including the Candidate’s first name and last initial, industry experience and general location. If the employer User expresses interest in such Candidate, that User will automatically be permitted to view full Candidate Resume Data for such Candidate, including personal information. If you upload or otherwise supply Candidate Resume Data to the Software, you agree and acknowledge that you have read and understand the foregoing, and represent that you have obtained all the necessary consents from Candidates to disclose such information. You understand that in providing the Software, we must rely upon your representation and warranty that you have all the necessary rights to provide the Candidate Resume Data for incorporation, use and, potentially, disclosure, as necessary for Users to make use of the Software.

We may disclose information, including User Data and Candidate Resume Data, that we, in good faith, believe is appropriate to cooperate in investigations of fraud or other illegal activities, or to conduct investigations of violations of the terms of any agreement you may have entered into with Scout Exchange with respect to your use of the Software. For example, this means that if we conduct a fraud investigation and conclude that one side has engaged in deceptive practices, we can give that person or entity’s User Data contact information to victims who request it.

We disclose information in response to a subpoena, warrant, court order, levy, attachment, order of a court-appointed receiver or other comparable legal process, including subpoenas from private parties in a civil action. If the subpoena seeks information about an identified User or limited group of Users, we’ll make reasonable business efforts to contact the User(s) before providing information to the party that requests it. We cannot guarantee that we will be able to contact the User(s) in all cases, whether because of a time limit, court order, inability to effectively contact a User, or for any other reason.

We share information with companies that provide public relations and marketing services for us. Such information will only be shared by us to customize, measure and improve our products, services, Software and advertising; it will not be shared with third parties for their marketing purposes. These third parties are obligated to protect your information and are prohibited from using your personally identifiable User Data or Candidate Resume Data for their marketing purposes.

All information collected by Scout Exchange may be collected, stored, and processed in commercial data processing facilities at various locations around the world, including the United States, Europe, and Asia. This allows Scout Exchange to improve Scout Exchange’s ability to withstand individual system failures. Scout Exchange may from time to time transfer Candidate Resume Data or collected User Data within and between its various worldwide locations in the normal course of business; therefore Candidate Resume Data and User Data may be transferred to any country in the world, subject to this Privacy Policy and applicable laws. In the event that Scout Exchange sells or buys any business or assets, Scout Exchange may disclose the information maintained by us, including your User Data and Candidate Resume Data. You will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your User Data, as well as any choices you may have regarding your User Data. By submitting the User Data and Candidate Resume Data to Scout Exchange via and by using services, you consent to the transfer of your User Data and you represent and warrant that you have obtained consent from Candidates to the transfer and disclosure of the Candidate Resume Data as described in this Privacy Policy

Deleting or Correcting Personal Information

Upon request Scout Exchange will provide you with information about whether we hold any of your personal information. If you would like to have your personal information removed from Scout Exchange’s database, or would like to correct or delete an error in such information, please contact us at, and we will use reasonable efforts to comply with your request. We will respond to your request to access within 30 days.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Choice and Opt-Out

We provide you the opportunity to “opt-out” of having your User Data used for certain purposes when we ask for this information. For example, if you do not wish to receive marketing material from us, you can indicate your preference in the Site’s option area. If you no longer wish to receive our promotional communications, you may opt-out of receiving them by following the unsubscribe instructions included in each communication. We may send you service related email announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. You do not have an option to opt out of these emails, which are not promotional in nature.

Information Related to Data Collected through the Scout Software

Information Related to Data Collected for our Clients

Scout Exchange collects information under the direction of its Clients, and has no direct relationship with the individuals whose personal data it processes. If you are a Candidate whose information has been provided to us for inclusion in the Software and you would like to request not to be contacted by one of our Clients that use the service or have your Candidate Resume Data be removed or updated, please contact the recruiter or application tracking service that is responsible for supplying your information. If you are not sure which third party(ies) has supplied your information, please contact us via email at and we will attempt to provide you with all the necessary contact information to initiate the removal or update of your information within a reasonable timeframe. We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our Clients.

If you are a User who has provided Candidate Resume Data, by using the Software and uploading such Candidate Resume Data, you agree that in the event you are contacted by any Candidate requesting the removal or update of that Candidate’s information, you will promptly take all necessary actions to give effect to such update or removal.

Access and Data Integrity Controlled by our Clients

Scout Exchange acknowledges that you have the right to access your personal information. You must immediately update your User Data when and if it changes so that we can maintain accurate data about you. Clients registered to use the Software designate an account administrator responsible for managing the Client account. You may contact your account administrator to update, correct or delete the content and accuracy of your information. Although you may change your User Data, Scout Exchange may retain in backup or inactive files the uncorrected or outdated User Data. Such User Data may be retained for several reasons, including backups for disaster recovery planning, dispute resolution purposes, troubleshooting, enforcement of agreements and to comply with our legal obligations, resolve disputes, and enforce our agreements. Therefore, you should not expect that all of your historical User Data will be removed from our databases at the time you notify us of changes. Scout Exchange reserves the right to correct personally identifiable User Data to make it current and consistent with data directly provided by you.


Scout Exchange takes reasonable security measures such as password protection, encryption, physical locks, etc. as it deems appropriate to protect the information it collects from loss, misuse, unauthorized access, disclosure, alteration and destruction. Employees authorized to access User Data and Candidate Resume Data are required to take the appropriate safe guards to protect the User Data and Candidate Resume Data. Information gathered on the Site and by the Software is encrypted and protected with secure socket layer (SSL) encryption. Only the individual User and Scout Exchange personnel (solely on a need-to-know basis) have access to User Data, (except job posting descriptions or other User Data required for Scout Software to provide its function, which are accessible by other Users) All information collected from Users by Scout Exchange is stored on servers hosted in a physically secure environment. Questions about the security of the website or Software should be directed to Notwithstanding the foregoing, users should keep in mind that the Site and Software are run on software, hardware, and networks, any component of which may, from time to time, require maintenance or experience problems or breaches of security. Users are required to keep their Scout Exchange passwords confidential. Scout Exchange is not responsible for misuse of passwords. Users should advise Scout Exchange immediately if they believe their passwords have been compromised.

Social Media Widgets

Our Site includes Social Media Features, such as the Facebook and Twitter button or other interactive mini-programs that run on our Site. These Features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.


If you choose to use our referral service to tell a friend about our Web site, we will ask you for your friend’s name and email address. We will add your friend’s name and address to our database. They will have the option to unsubscribe whenever they receive an email from us.

Your friend may contact us at to request that we remove this information from our database.


We regularly review our compliance with this Privacy Policy and periodically verify that the policy is accurate and comprehensive for the information intended to be covered. We encourage interested individuals to raise any concerns using the contact information provided and we will investigate and attempt to resolve any complaints and disputes regarding use and disclosure of User Data and/or Candidate Resume Data. For complaints that cannot be resolved between Scout Exchange and the complainant, Scout Exchange has agreed to participate in the dispute resolution procedures Truste to resolve disputes pursuant to the Privacy Shield Principles.


This Privacy Policy may be amended from time to time consistent with the requirements of the Privacy Shield. Scout Exchange will post any revised policy on this website. Each time you use the Software, the current version of this Privacy Policy will apply. Accordingly, when you use the Software, you should check the date of this Privacy Policy (which appears at the top of the Privacy Policy) and review any changes since the last version. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you. We will not materially change our policies and practices to make them less protective of customer information collected in the past or collect substantially more customer information than in the past without the consent of affected customers. If we do make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us

Questions or concerns regarding this Privacy Policy can be directed to the Site Coordinator by e-mail at or through our mailing address below.

Scout Exchange
501 Boylston Street
Third Floor
Boston, MA 02118