Privacy Policy

Updated January 22, 2021

This Privacy Policy applies to and owned and operated by Scout Exchange LLC (“Scout Exchange”) and to Scout Exchange’s hosted software platform. This Privacy Policy describes how Scout Exchange collects and uses the personal information you provide through our software and on our websites. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. The use of personal information collected through our websites and software shall be limited to the purpose of providing the services for which our Clients and Providers have engaged Scout Exchange, or as otherwise detailed in this Privacy Policy.

Please read this Privacy Policy carefully. When you submit your personal information to Scout Exchange via and by using our hosted software platform, the website, and services, you are giving your consent to the use of your personal information in the manner described in this Privacy Policy and to the transfer of Personal Data outside the European Economic Area (“EEA”) and United Kingdom to a country or territory whose laws may not provide adequate levels of protection to Personal Data.

EU – U.S. Privacy Shield

Scout Exchange participates in and has certified its compliance with the EU – U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce. Scout Exchange is committed to subjecting all personal information received from EEA countries and the United Kingdom, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. Scout Exchange has certified to the Department of Commerce that it adheres to the Privacy Shield Principles with respect to such personal information. To view the standards and procedures under which Scout Exchange collects, uses, and retains personal information from EEA countries and the United Kingdom in accordance with our obligations under the Privacy Shield Framework, please follow the link to Scout Exchange’s Privacy Shield Notice. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield website:

The Scout Software

The Scout Exchange software platform is a hosted software product provided and hosted by Scout Exchange (the “Scout Software”) that acts as a venue for our hiring company Clients, on the one hand, and workforce Providers (such as search firms, staffing agencies, managed service providers, and other similar providers)(“Providers”), on the other, to match qualified and interested candidates with unfilled employment positions. The Scout Software may be integrated with and accessed through various third-party Applicant Tracking Systems (“ATS”).

The Scout Exchange Website

The Scout Exchange website (“Site”) provides a venue to learn more about Scout Exchange and the services and software we offer. Occasionally at our discretion, Scout Exchange may provide links and access to third party websites and platforms, such as an ATS. This Privacy Policy does not apply to third party websites or platforms. Scout Exchange is not responsible for the content, reliability, security, or privacy practices of these third-party websites or platforms. Please be aware that when you enter a third-party website or platform, any information you provide, including financial information, is subject to the terms of use and privacy policy of that site or platform.

Use of Cookies and Other Tracking Technologies

Scout Exchange uses cookies or similar technologies to analyze trends, administer the Site, track users’ movements around the Site, and to gather demographic information about our user base as a whole. To view the standards and procedures under which Scout Exchange may use cookies and similar technologies in connection with the websites owned or controlled by Scout Exchange or used as part of our services, including the Site, please click the button below to Scout Exchange’s Cookie Settings.

Children’s Privacy

The Site and Scout Software Software are not directed to persons under the age of 13. If you become aware that your child has provided us with personal information without your consent, please contact us at We do not knowingly collect or solicit information from, market to or accept services from children. If we become aware that a child under the age of 13 has provided us with personal information, we take steps to remove such information.


Notice and Information Collected

In the course of conducting our business and to provide the Scout Software, Scout Exchange collects and stores certain personal data, including (i) the personal information of persons whose information has been submitted by an application and/or resume by a Provider (“Candidates”), including Candidate names, home addresses, email addresses, and employment history (this information is collectively referred to as “Candidate Resume Data”); (ii) the personal information and time records of Candidates hired as temporary workers for our clients that enter time worked into the Scout Software; and (iii) contact and billing information of certain business partners, Clients, and Providers, including ATS providers, search firms, staffing agencies, managed service providers, employers, and temporary workers who have permission to use the Scout Software (“you” or, collectively with other individuals and entities who have registered to use the Scout Software, “Users”), including job description data, historical placement data, contact information, time records, EIN/TIN, and bank routing information (collectively referred to as “User Data”).

The personal information we collect may be stored on our servers, and on the servers of third party service providers.

Scout Exchange does not store your credit card information. We use Stripe Inc. to process credit card transactions. If you purchase services using a credit card, your credit card information is processed and stored by Stripe Inc. (

In addition, we automatically collect certain aggregate information and analytical data related to Site visits (see “Use of Cookies” above). Aggregate information is information about visitors, including the date and time of visit, the IP address of the visitor’s computer or mobile device, visitor’s computer or mobile device browser information, the Internet address visited prior to and after reaching the Site, the name of the domain and host used by visitors to the features or files of the Site accessed most by each visitor (e.g., HTML).

Data Controller and Data Processor

In most instances Scout Exchange does not own, control or direct the use of any of the Candidate Resume Data or User Data stored or processed by a Provider, Candidate, or User via the Scout Software. Accordingly, Scout Exchange is generally not acting in the capacity of data controller under the European Union General Data Protection Regulation or other EU data protection law (collectively “EU Law”) and does not have the associated responsibilities under EU Law.

In circumstances where you provide personal information via the Site (such as name, e-mail address, IP address, company affiliation, or similar personally identifying data), Scout Exchange is the data controller of such personal information. This information may be processed both inside and outside of the United States and in instances where Scout Exchange is the data controller of such information it will comply with all associated responsibilities under EU Law or any other applicable data privacy law.

Scout Exchange is not responsible for the content of the Candidate Resume Data or User Data or other information stored on its servers at the discretion of Providers, Candidates, or Users.

Use of Collected Information

Collected User Data is used to make available and to improve our high standard of reliable services. We use User Data to:

  • Respond to inquiries or service requests and monitor such responses
  • Provide information about and market our products and services
  • Provide our services to Clients and Providers
  • Resolve problems
  • Manage the Site and assess usage of the Scout Software

Candidate Resume Data supplied by Users is used solely to provide and make available our services to Clients and Providers.

Scout Exchange may also use information we collect for other legitimate purposes, including: (i) compliance with foreign law, law enforcement, court and regulatory requirements; (ii) industry watch-lists and industry self- regulatory schemes; (3) information system, network and cyber security; (iv) employment data processing; (v) general corporate operations and due diligence; and (vi) product development and enhancement.

Onward Transfer and Disclosure of Data

We do not sell or rent personal information to third parties who are not affiliated with Scout Exchange. We will share your personal information with third parties only in the ways that are described in this Privacy Policy.

Certain User Data that you provide through the Scout Software, including your name, job posting descriptions, and staffing history, may be viewed by other Users of the Scout Software. In addition, we may disclose personal information to appropriate affiliates of Scout Exchange, including strategic alliance affiliates and third-party service providers, to respond to a request for service or to provide information about available products and services. We are not limited in our use of information that does not permit direct association with any specific individual, or non-identifiable aggregate information about our Users and visitors (such as the number of Users of the Scout Software, the geographic distribution of our Users, the amount of information located and/or removed, etc.).

As an integral part of the Scout Software, information regarding the professional background and contact details of individual Candidates may be shared with Users who may consider utilizing such individuals. Unless a specific Client User requires immediate access to Candidate Resume Data to facilitate Scout Exchange’s provision of services to such Client User, Candidate Resume Data supplied by you is not initially viewable by other Users of the Site in personally identifiable form. Instead, Client Users will see non-personally identifiable extracts of Candidate Resume Data, including the Candidate’s first name and last initial, industry experience and general location. If the Client User expresses interest in such Candidate, that User will automatically be permitted to view full Candidate Resume Data for such Candidate, including all Candidate Resume Data. If you upload or otherwise supply Candidate Resume Data to the Scout Software, you agree and acknowledge that you have read and understand the foregoing and represent that you have obtained all the necessary consents from Candidates to disclose such information. You understand that in providing the Scout Software we must rely on your representation and warranty that you have all the necessary rights to provide the Candidate Resume Data for incorporation, use and, potentially, disclosure, as necessary for Users to make use of the Software.

We may disclose information, including User Data and Candidate Resume Data, that we in good faith believe is appropriate to cooperate in investigations of fraud or other illegal activities, or to conduct investigations of violations of the terms of any agreement you may have entered into with Scout Exchange with respect to your use of the Scout Software. For example, this means that if we conduct a fraud investigation and conclude that one side has engaged in deceptive practices, we can give that person or entity’s User Data contact information to victims who request it.

Scout Exchange may disclose information in response to a subpoena, warrant, court order, levy, attachment, order of a court-appointed receiver or other comparable legal process, including subpoenas from private parties in a civil action. If the subpoena seeks information about an identified User or limited group of Users, we’ll make reasonable business efforts to contact the User(s) before providing information to the party that requests it. We cannot guarantee that we will be able to contact the User(s) in all cases, whether because of a time limit, court order, inability to effectively contact a User, or for any other reason.

Scout Exchange shares information with companies that provide public relations and marketing services for us. Such information will only be shared by us to customize, measure and improve our products, services, Scout Software and advertising; it will not be shared with third parties for their marketing purposes. These third parties are obligated to protect your information and are prohibited from using your personally identifiable User Data or Candidate Resume Data for their marketing purposes.

All information collected by Scout Exchange may be collected, stored, and processed in commercial data processing facilities at various locations around the world, including the United States, Europe, and Asia. This allows Scout Exchange to improve Scout Exchange’s ability to withstand individual system failures. Scout Exchange may from time to time transfer Candidate Resume Data or collected User Data within and between its various worldwide locations in the normal course of business; therefore Candidate Resume Data and User Data may be transferred to any country in the world, subject to this Privacy Policy and applicable laws. In the event that Scout Exchange sells or buys any business or assets, Scout Exchange may disclose the information maintained by us, including your User Data and Candidate Resume Data. You will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your User Data, as well as any choices you may have regarding your User Data. By submitting the User Data and Candidate Resume Data to Scout Exchange via and by using services, you consent to the transfer of your User Data and you represent and warrant that you have obtained consent from Candidates to the transfer and disclosure of the Candidate Resume Data as described in this Privacy Policy.

Deleting or Correcting Personal Information

Upon request Scout Exchange will provide you with information about whether we hold any of your personal information. If you would like to have your personal information removed from Scout Exchange’s database, or would like to correct or delete an error in such information, please contact us at If Scout Exchange is the controller of such information we will use reasonable efforts to comply with your request. Otherwise you should contact the appropriate Provider or User who is the controller of your personal information as described in more detail below. Regardless, we will respond to your request within 30 days.

We will retain your information for as long as your account is active or as needed to provide services to our Candidates, Providers, and Users. We will retain and use your information as necessary to comply with our legal obligations, contractual obligations, resolve disputes, and enforce our agreements.

Choice and Opt-Out

We provide you the opportunity to “opt-out” of having your User Data used for certain purposes when we ask for this information. For example, if you do not wish to receive marketing material from us, you can indicate your preference in the Site’s option area. If you no longer wish to receive our promotional communications, you may opt-out of receiving them by following the unsubscribe instructions included in each communication. We may send you service related email announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. You do not have an option to opt out of these emails, which are not promotional in nature.

Information Related to Data Collected through the Scout Software

Information Related to Data Collected for our Clients

Scout Exchange collects information under the direction of its Clients and Providers and has no direct relationship with the individuals whose personal data it processes. If you are a Candidate whose information has been provided to us for inclusion in the Scout Software and you would like to request not to be contacted by one of our Clients or Providers that use the service or to have your Candidate Resume Data be removed or updated, please contact the recruiter or ATS provider that is responsible for supplying your information. If you are not sure which third party(ies) has supplied your information, please contact us via email at and we will attempt to provide you with all the necessary contact information to initiate the removal or update of your information within a reasonable timeframe. We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our Clients and Providers.

If you are a User who has provided Candidate Resume Data, such as by using the Scout Software and uploading such Candidate Resume Data, you agree that in the event you are contacted by any Candidate requesting the removal or update of that Candidate’s information, you will promptly take all necessary actions to give effect to such update or removal, including but not limited to notifying Scout Exchange of such request.

Access and Data Integrity Controlled by Our Clients and Providers

Scout Exchange acknowledges that you have the right to access your personal information. You must immediately update your User Data when and if it changes so that we can maintain accurate data about you. Clients and Providers registered to use the Scout Software designate an account administrator responsible for managing their account. You may contact your account administrator to update, correct or delete the content and accuracy of your information. Although you may change your User Data, Scout Exchange may retain in backup or inactive files the uncorrected or outdated User Data. Such User Data may be retained for several reasons, including backups for disaster recovery planning, dispute resolution purposes, troubleshooting, enforcement of agreements, or to comply with our legal obligations. Therefore, you should not expect that all of your historical User Data will be removed from our databases at the time you notify us of changes. Scout Exchange reserves the right to correct personally identifiable User Data to make it current and consistent with data directly provided by you.

Data Security

Scout Exchange takes reasonable security measures such as password protection, encryption, physical locks, etc. as it deems appropriate to protect the information it collects from loss, misuse, unauthorized access, disclosure, alteration and destruction. Employees authorized to access User Data and Candidate Resume Data are required to take the appropriate safeguards to protect the User Data and Candidate Resume Data. Information gathered on the Site and by the Software is encrypted and protected with transport layer security (TSL) encryption. Only the individual User and Scout Exchange personnel (solely on a need-to-know basis) have access to User Data, (except job posting descriptions or other User Data required for Scout Software to provide its function, which are accessible by other Users). All information collected from Users by Scout Exchange is stored on servers hosted in a physically secure environment. Questions about the security of the Site or Scout Software should be directed to Notwithstanding the foregoing, Users should keep in mind that the Site and Scout Software are run on software, hardware, and networks, any component of which may, from time to time, require maintenance or experience problems or breaches of security. Users are required to keep their Scout Exchange passwords confidential. Scout Exchange is not responsible for misuse of passwords. Users should advise Scout Exchange immediately if they believe their passwords have been compromised.

Social Media Widgets

Our Site includes social media features, such as the Facebook and Twitter button or other interactive mini-programs that run on our Site. These features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing it.


If you choose to use our referral service to tell a friend about our Site, we will ask you for your friend’s name and email address. We will add your friend’s name and address to our database. They will have the option to unsubscribe whenever they receive an email from us.

Your friend may contact us at to request that we remove this information from our database.


We regularly review our compliance with this Privacy Policy and periodically verify that the policy is accurate and comprehensive for the information intended to be covered. We encourage interested individuals to raise any concerns using the contact information provided and we will investigate and attempt to resolve any complaints and disputes regarding use and disclosure of User Data and/or Candidate Resume Data. For complaints that cannot be resolved between Scout Exchange and the complainant, Scout Exchange has agreed to participate in dispute resolution procedures to resolve disputes pursuant to the Privacy Shield Principles.


This Privacy Policy may be amended from time to time consistent with the requirements of the Privacy Shield. Scout Exchange will post any revised policy on this website. Each time you use the Scout Software the current version of this Privacy Policy will apply. Accordingly, when you use the Scout Software you should check the date of this Privacy Policy (which appears at the top of the Privacy Policy) and review any changes since the last version. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you. We will not materially change our policies and practices to make them less protective of Client or Provider information collected in the past or collect substantially more Client or Provider information than in the past without the consent of affected Clients and Providers. If we do make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.


Scout Exchange has a “Data Protection Officer” who is responsible for matters relating to privacy and data protection. We will provide you with the contact information for our Data Protection Officer by contacting us at


Questions or concerns regarding this Privacy Policy can be directed to or through our mailing address below.

Scout Exchange
501 Boylston Street
Third Floor
Boston, MA 02116